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HALIFAX & DARTMOUTH

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  $10 minimum for online orders                    free shipping on print orders $75 and up!

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Frequently Asked Questions

Browse by category and review our most asked questions. Please reach out if you still need answers!

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Frequently Asked QUESTIONS

PHOTO PRINTS

  • When will my prints be ready?

    There are times when unpredictable high volumes or time of year will change the below targets. Generally, our slowest turnaround is from September to end of December. If you’re concerned about receiving your order in time, just give us a call!

  • How will I know when my prints are ready?

    The lab will send you an email notification when your order is ready.

  • I need my prints right away. Can I get them today?

    That depends on our order volume, which varies quite a bit day-to-day. Feel free to contact us (via phone for fastest service) before placing your order so that we can try our best to accommodate your timeline.

  • What kind of surfaces do you print on?

    Our most popular print surface is Fuji Crystal Archive Luster paper. We also offer prints on Metallic Paper, Fine Art William Turner Giclee, Fine Art Smooth Matte, Canvas, various Photo Gifting products, Art Decals, and Plaque Mounts.

  • Can I send my pictures to you in an email?

    No. Orders are accepted in-store or online only.

  • Do you do any corrections to my images?

    No...we do not alter or auto-correct your images, they're printed exactly as sent.

  • I don’t see the size I want. Can you print custom sizes?

    YES! How? Place an order for the nearest size, but make sure to write a comment stating the actual print size you're looking for. If there ends up being a price discrepancy, we will contact you after your order is placed.

    How To Add A Comment
  • Why is my photo being cropped?

    The print size you’ve chosen doesn’t match the ratio (shape) of the photo you want printed, resulting in a crop.

    Cropping Guide
  • Why do my prints have a white border? I didn’t order prints with borders!

    In our software, there are two options for you to choose between when your photos aren't the same ratio (shape) as the print size(s) you selected: “Center” or “Shrink to Fit” - you chose Shrink To Fit. Rather than cropping your photo, you opted to “fit” your entire image into the print size you selected, resulting in a white border either left/right or top/bottom to fill in the rest of the print size. 

  • Why are heads/feet being “cut off” in my prints?

    The print size you’ve chosen doesn’t match the ratio (shape) of your photo, resulting in a crop. It is up to you to adjust/move the blue crop area to your liking, otherwise it crops your photo in the center by default.

    VIEW AN EXAMPLE
  • Why does my print look bad (low quality/pixelated)?

    It is (most likely) because the digital image did not have a high enough resolution for the print size that was chosen. 

    How Big Can I make My Print
  • My prints are dark/desaturated but they look fine on my screen. Why?

    The screen that you’re using to view your pictures cannot display an accurate representation of a printed image. Because the screen itself is a light source, it shines through pixels and makes your images look brighter and more saturated than they actually are. This is why your images "seem" to print darker and less saturated than what you see on your screen, when in actual fact, the print is more accurate to your image in ‘real life’. The colors will never be a perfect match because the image on your screen and the print from the printer use two different color sources. 

  • How big can I make my print?

    The fastest way to tell if your photo's size/resolution is appropriate for the print size you want is to upload the picture to our system and choose the print size you want. The system will immediately show a yellow (!) alert if your photo's resolution is too low. If you see that alert, we recommend choosing a smaller print size or choosing a different photo that has a higher resolution.

    How Big Can I Make My Print?
  • What colour space should my images be in?

    Please submit your files to us as JPEG's in either sRGB or Adobe RGB (1998) colour space - sRGB is ideal for printing with our Lab. Any other colour space will result in inaccurate colours and/or dull images that you will most likely be unhappy with.

  • What does “Quick Order” mean?

    Selecting “Quick Order” while building your order is a way to quickly apply the same size or edit to every photo you’ve uploaded, rather than selecting the prints/sizes individually.

  • If I bring my phone in, can you get the pictures off of it?

    Yes, we will show you what to do and assist as needed. 

  • Can you print locket-sized photos for a necklace?

    Yes! We offer a Locket Size print option in our Lustre Prints section. ‍

    Show Me
  • I ordered multiple products at the same time. What happens now?

    Because different products get completed at different times, typically whatever is finished first gets held in-house to wait for everything in your order to be completed. Once every part of your order is complete, that's when we will send you an email that your order can be picked up (or it has been shipped).

  • Do you offer quantity discounts for your prints?

    Yes! ‍

  • I am a Professional Photographer. Do you offer special pricing or programs for professionals?

    Yes, we do. We provide pro-pricing to professional photography clients who print with us, tiered by how much you spend per year (the more you spend, the higher the discount is).

  • If I send in an order, can someone else pick it up for me?

    Of course. Add a comment to your order before checkout, or call in advance to let us know who it will be and we will put a note on your order. No sweat!

  • Can you make a copy of my picture?

    We sure can. We offer a multitude of options, depending on what you are looking for.

  • What types of images can you print?

    We can print JPEG’s only. 

  • Can you ship my order to me?

    Yes! We will ship anywhere in Canada, and orders over $75 are shipped for free!

  • Do you have any tips for ordering from your website?

    HELPFUL TIPS FOR ORDERING FROM YOUR PHONE

Frequently Asked QUESTIONS

FILM SERVICES

  • Do you still develop rolls of film?

    Yes! Bring in your C-41 (Colour): 135, 110, 126, 120/220mm and B&W: 135, 126, 120/220mm rolls for developing. We process all Colour film in-house, and B&W rolls are sent away as an out-lab service.

  • What is your turnaround time on film?

    Our standard turnaround for C-41 (Colour) film is 10 Business Days.

  • Do you still sell film?

    Yes we do. Check out our stock here!

  • Do you sell disposable cameras?

    We sure do. We carry a variety of Colour and B&W disposable cameras - make sure to return exposed rolls to us for developing, prints and/or scans!

  • Can I mail my film to you for developing?

    Of course! Just print and fill out our Mail-In Film Developing form below.

    Mail-In Film Developing Form
  • Do you develop Black & White film?

    Yes. We offer B&W Film Developing as an out-lab service.

  • What types of film do you accept?

    Colour (C-41) rolls we can develop are: 135mm, 110mm, 126mm, 120/220mm & APS.

  • I found some really old rolls of film - is this something you can develop?

    Your best bet is to bring it in for one of our employees to check out!

  • Do you develop E-6 Slide film?

    Unfortunately no, we no longer offer slide film developing as an out-lab service.

  • I know I took 24 pictures, but didn't get that amount back. Why?

    The reason you did not receive as many scanned photos as you know you have taken is because we only scan or include frames from your rolls that have something showing/exposed.

Frequently Asked QUESTIONS

CUSTOM FRAMING

  • Do you offer Custom Framing?

    Yes! Custom Framing is offered through both stores and the work is completed at our Dartmouth location.

  • What is your turnaround time on custom framing?

    Typical turnaround time for Custom Framing is 3-4 weeks.

  • What does Custom Framing typically cost?

    It is nearly impossible to give a price range when dealing with Custom Framing. Generally, we can predict that the smaller the frame, the more affordable it is..but if an 'expensive' moulding is chosen, a larger frame with a more cost-effective moulding may end up being more affordable.

  • How does my choice of mat affect the overall look of my frame?

    There are many ways to display artwork, and a mat can make all the difference. Here are some different mat style options for your custom frame that can affect the final look of your custom framing project.  

    Mail-In Film Developing Form
  • What are some things to consider when custom framing a piece of artwork?

    At the end of the day, all decisions are up to you. You don’t have to adhere to any specific set of rules!

  • What are some things to consider when choosing a mat and frame?

    1. As a general rule, the width of the mat and the frame moulding should be obviously different. For example, if the matting is 3" wide, the moulding should be 2" wide (or less) or 4" wide (or more).

  • What types of glass do you offer?

    Regular glass:

Frequently Asked QUESTIONS

MOUNTING & LAMINATION

  • What is Mounting and Lamination?

    Mounting and Lamination adds a professional quality finish to your prints and more importantly, ‍it increases their longevity by providing significant stability and protection to your enlargements.

  • Why should I Mount my print?

    Adding a hard backing material, like our Smooth Mount or Foamcore, increases the strength and rigidity of your print. In hot and humid environments a large, unmounted print will expand and contract over time, causing it to ripple, sag and stick to frame glass which permanently damages your photograph. Adding an acid-free mounting material substantially increases the lifetime of your print and prevents these negative events from occurring.

  • What materials do you use for Mounting? For Lamination?

    MOUNTING

  • Why should I Laminate my print?

    Lamination protects against temperature fluctuations and humidity that can cause prints to stick to frame glass, while increasing the overall lifetime of your print.

  • What’s the biggest size print you can Mount? Laminate?

    MOUNTING

  • How long does it take?

    The Mounting and Laminating process adds an additional 2 Business Days to your print order, so you’re looking at anywhere from 3-5 Business Days total for adding Mounting and/or Lamination to your prints.

Frequently Asked QUESTIONS

FINE ART COPY & REPRODUCTION

  • What is Fine Art Scanning and Reproduction?

    Fine Art Scanning and Reproduction is for anyone who produces original artwork that wishes to make digital or printed replicas for resale or archiving purposes.

  • Can you make a copy of my artwork?

    Yes, absolutely. We offer two different ways to copy your art: a Fine Art Scan or Camera Copy.

  • What does this service cost?

    Fine Art Scanning

Frequently Asked QUESTIONS

BULK PHOTO & SLIDE SCANNING

  • What bulk scanning services do you offer?

    We offer a Shoebox Scan service for scanning large numbers of photographs at once and a Slide Scanning service for scanning large numbers of slides.

  • How much do these services cost?

    Shoebox Scanning (all prices plus tax):

  • What is the turnaround time for your bulk services?

    Typical turnaround time is 2-3 weeks. This can increase or decrease, depending on the time of year and/or the amount of slides/prints in your order! If you need a more exact timeframe or are in a rush, just give us a call.

  • What print sizes are accepted?

    Our Shoebox Scanning service can handle print sizes ranging from 2.5x3.5" (wallet size) to 8x12", and can be in either colour or black and white. Anything larger than 8x12 needs to be scanned on our larger scanners and is subject to those prices.

  • What slides are accepted?

    Our Slide Scanning service is appropriate for 135mm and 126mm mounted slides only.

Frequently Asked QUESTIONS

CANVAS WRAPS & PRINTS

  • What is a Canvas Wrap? A Canvas Print?

    A Canvas Wrap is an image printed directly onto poly-cotton Canvas and hand-stretched over a wooden frame. They don't require a frame, and come ready-to-hang in your favourite space.

  • What does "Gallery" or "Regular" Canvas mean?

    We offer Canvas Wraps in two different depths: Gallery and Regular. These terms refer to how "deep" your canvas is; the distance from the wall and the face/front of your Canvas.

  • What is an Image Wrap? A Colour Wrap?

    Whether you want a Gallery or Regular canvas wrap, you will need to choose between an Image or Colour Wrap.

  • What is the largest Canvas you can make?

    The largest Canvas we can make is 52x84 inches! This size is not offered on our website, however if you're interested in printing a canvas this size simply order the largest size available online and write in the comments that you want the largest canvas available!

  • How long will it take to receive my Canvas?

    You will receive your canvas wrap within 10 business days of placing your order. If you're ordering just a print, please allow for 5-7 business days.

  • Why should I get my Canvas from you? I can find them cheaper almost everywhere else!

    We understand that other businesses can offer Canvas products for more affordable prices. They can do this because the materials and products they use are not archival, meaning within a relatively short amount of time the image will fade or the canvas may warp or even separate from the frame due to humidity and harsh sunlight. This is all fine if you want fast, temporary artwork or if you change your artwork frequently.

Frequently Asked QUESTIONS

PHOTO RESTORATIONS

  • How much will my Restoration cost?

    Our photo restorations start at $70+HST ($20 set-up fee + $50 minimum). This would be for the most basic of fixes.

  • How long will it take to complete my Restoration?

    Any restoration, no matter the damage, will take approximately 2-3 weeks to complete.

  • Can you fix my original?

    No, unfortunately we cannot restore your original photograph.

  • What types of restorations can you do?

    The most common restorations we do include:

  • Why do Photo Restorations cost so much?

    All photo restorations are tedious and time-consuming, sometimes even requiring research to be done before the work can begin or while it's already in progress. Your original needs to be scanned, and if it can't be scanned (due to size or quality/texture/damage issues) we have to make a Camera Copy, which gets complicated when trying to capture each and every detail. Professional quality is our focus over anything else as we strive to provide the most natural and seamless work that we can, rather than fast work that can look cut-and-pasted.

Frequently Asked QUESTIONS

PASSPORT PHOTOS

  • Can you take my passport picture?

    Yes! And you don't need to make an appointment - just pop in during our regular business hours,  Monday through Saturday.

  • Do I need to make an appointment for my Passport pictures?

    No. Just pop into either of our locations during regular business hours (if possible, 30 minutes before closing) and you’ll be able to walk out with your new passport pictures in ten minutes or less!

  • How much do you charge for Passport pictures?

    One set (includes 2 printed photos or digital file): $21.99 plus tax‍

  • Do you offer any other Passport services?

    Yes, we also offer:

  • Do you take Passport pictures of babies?

    Yes, if your child can sit up!  We use a stool, so they must be able to sit up on their own with zero or very minimal help from Mom or Dad. You’ll be allowed to crouch close by for safety, but your pictures will be rejected by Passport Canada if they can see your hands holding your child.

  • How long will it take?

    From start to finish, you can be in and out of the store with your new passport pictures in less than 10 minutes! Please allow for an extra 10 minutes if you are having photos taken of your child.

  • What is required of me/what can I wear?

    Passport Canada requires you to have a neutral facial expression (eyes open and visible, looking straight at the camera with a closed mouth, no smiling or frowning).

  • Do you have tips for infant/toddler passports?

    Taking pictures of children can be difficult - but add strict Passport Canada rules, and it can be downright frustrating for parents! 

Frequently Asked QUESTIONS

STORE SERVICES

  • What products and services do you offer?

    Here is a complete list of everything that we offer here at Atlantic Photo Supply:

  • Are you open on Weekends?

    Yes, we are open for reduced hours on Saturdays: 10am-3pm. Closed on Sunday.

  • Do you sell Telescopes?

    Yes we do. We carry a variety of Celestron and Sky-Watcher telescopes, and even a beginner telescope for kids - the Celestron FirstScope telescope.

  • What is your return policy?

    Items purchased from Atlantic Photo Supply may be returned within 14 days of purchase for a full refund. Items must be returned in the original packaging with all component pieces and in unused condition, free of visible marks, scratches or defects as received including the manufacturer's original packaging otherwise returns will be subject to a minimum restocking and/or repacking fee (10%).

  • Do you take family portraits or headshots?

    No, we are not a photography studio. The only pictures we take are for Passports!

  • Do you have a "busy season?"

    Yes, generally you'll experience longer turnaround times for your orders between September through December each year. Make sure you allow for these longer wait times when ordering your Christmas gifts!

  • Do you offer Video/Audio data transfer for my 8mm/16mm reels or camcorder/audio tapes?

    No, we deal with photographic media only.

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