Browse by category and review our most asked questions. Please reach out if you still need answers!
Frequently Asked QUESTIONS
There are times when unpredictable high volumes or time of year will change the below targets. Generally, our slowest turnaround is from September to end of December. If you’re concerned about receiving your order in time, just give us a call!
The lab will send you an email notification when your order is ready.
That depends on our order volume, which varies quite a bit day-to-day. Feel free to contact us (via phone for fastest service) before placing your order so that we can try our best to accommodate your timeline.
Our most popular print surface is Fuji Crystal Archive Luster paper. We also offer prints on Metallic Paper, Fine Art William Turner Giclee, Fine Art Smooth Matte, Canvas, various Photo Gifting products, Art Decals, and Plaque Mounts.
No. Orders are accepted in-store or online only.
No...we do not alter or auto-correct your images, they're printed exactly as sent.
YES! How? Place an order for the nearest size, but make sure to write a comment stating the actual print size you're looking for. If there ends up being a price discrepancy, we will contact you after your order is placed.
The print size you’ve chosen doesn’t match the ratio (shape) of the photo you want printed, resulting in a crop.
In our software, there are two options for you to choose between when your photos aren't the same ratio (shape) as the print size(s) you selected: “Center” or “Shrink to Fit” - you chose Shrink To Fit. Rather than cropping your photo, you opted to “fit” your entire image into the print size you selected, resulting in a white border either left/right or top/bottom to fill in the rest of the print size.
The print size you’ve chosen doesn’t match the ratio (shape) of your photo, resulting in a crop. It is up to you to adjust/move the blue crop area to your liking, otherwise it crops your photo in the center by default.
It is (most likely) because the digital image did not have a high enough resolution for the print size that was chosen.
The screen that you’re using to view your pictures cannot display an accurate representation of a printed image. Because the screen itself is a light source, it shines through pixels and makes your images look brighter and more saturated than they actually are. This is why your images "seem" to print darker and less saturated than what you see on your screen, when in actual fact, the print is more accurate to your image in ‘real life’. The colors will never be a perfect match because the image on your screen and the print from the printer use two different color sources.
The fastest way to tell if your photo's size/resolution is appropriate for the print size you want is to upload the picture to our system and choose the print size you want. The system will immediately show a yellow (!) alert if your photo's resolution is too low. If you see that alert, we recommend choosing a smaller print size or choosing a different photo that has a higher resolution.
Please submit your files to us as JPEG's in either sRGB or Adobe RGB (1998) colour space - sRGB is ideal for printing with our Lab. Any other colour space will result in inaccurate colours and/or dull images that you will most likely be unhappy with.
Selecting “Quick Order” while building your order is a way to quickly apply the same size or edit to every photo you’ve uploaded, rather than selecting the prints/sizes individually.
Yes, we will show you what to do and assist as needed.
Yes! We offer a Locket Size print option in our Lustre Prints section.
Because different products get completed at different times, typically whatever is finished first gets held in-house to wait for everything in your order to be completed. Once every part of your order is complete, that's when we will send you an email that your order can be picked up (or it has been shipped).
Yes!
Yes, we do. We provide pro-pricing to professional photography clients who print with us, tiered by how much you spend per year (the more you spend, the higher the discount is).
Of course. Add a comment to your order before checkout, or call in advance to let us know who it will be and we will put a note on your order. No sweat!
We sure can. We offer a multitude of options, depending on what you are looking for.
We can print JPEG’s only.
Yes! We will ship anywhere in Canada, and orders over $75 are shipped for free!
HELPFUL TIPS FOR ORDERING FROM YOUR PHONE
Frequently Asked QUESTIONS
Yes! Bring in your C-41 (Colour): 135, 110, 126, 120/220mm and B&W: 135, 126, 120/220mm rolls for developing. We process all Colour film in-house, and B&W rolls are sent away as an out-lab service.
Our standard turnaround for C-41 (Colour) film is 10 Business Days.
Yes we do. Check out our stock here!
We sure do. We carry a variety of Colour and B&W disposable cameras - make sure to return exposed rolls to us for developing, prints and/or scans!
Of course! Just print and fill out our Mail-In Film Developing form below.
Yes. We offer B&W Film Developing as an out-lab service.
Colour (C-41) rolls we can develop are: 135mm, 110mm, 126mm, 120/220mm & APS.
Your best bet is to bring it in for one of our employees to check out!
Unfortunately no, we no longer offer slide film developing as an out-lab service.
The reason you did not receive as many scanned photos as you know you have taken is because we only scan or include frames from your rolls that have something showing/exposed.
Frequently Asked QUESTIONS
Yes! Custom Framing is offered through both stores and the work is completed at our Dartmouth location.
Typical turnaround time for Custom Framing is 3-4 weeks.
It is nearly impossible to give a price range when dealing with Custom Framing. Generally, we can predict that the smaller the frame, the more affordable it is..but if an 'expensive' moulding is chosen, a larger frame with a more cost-effective moulding may end up being more affordable.
There are many ways to display artwork, and a mat can make all the difference. Here are some different mat style options for your custom frame that can affect the final look of your custom framing project.
At the end of the day, all decisions are up to you. You don’t have to adhere to any specific set of rules!
1. As a general rule, the width of the mat and the frame moulding should be obviously different. For example, if the matting is 3" wide, the moulding should be 2" wide (or less) or 4" wide (or more).
Regular glass:
Frequently Asked QUESTIONS
Mounting and Lamination adds a professional quality finish to your prints and more importantly, it increases their longevity by providing significant stability and protection to your enlargements.
Adding a hard backing material, like our Smooth Mount or Foamcore, increases the strength and rigidity of your print. In hot and humid environments a large, unmounted print will expand and contract over time, causing it to ripple, sag and stick to frame glass which permanently damages your photograph. Adding an acid-free mounting material substantially increases the lifetime of your print and prevents these negative events from occurring.
MOUNTING
Lamination protects against temperature fluctuations and humidity that can cause prints to stick to frame glass, while increasing the overall lifetime of your print.
MOUNTING
The Mounting and Laminating process adds an additional 2 Business Days to your print order, so you’re looking at anywhere from 3-5 Business Days total for adding Mounting and/or Lamination to your prints.
Frequently Asked QUESTIONS
Fine Art Scanning and Reproduction is for anyone who produces original artwork that wishes to make digital or printed replicas for resale or archiving purposes.
Yes, absolutely. We offer two different ways to copy your art: a Fine Art Scan or Camera Copy.
Fine Art Scanning
Frequently Asked QUESTIONS
We offer a Shoebox Scan service for scanning large numbers of photographs at once and a Slide Scanning service for scanning large numbers of slides.
Shoebox Scanning (all prices plus tax):
Typical turnaround time is 2-3 weeks. This can increase or decrease, depending on the time of year and/or the amount of slides/prints in your order! If you need a more exact timeframe or are in a rush, just give us a call.
Our Shoebox Scanning service can handle print sizes ranging from 2.5x3.5" (wallet size) to 8x12", and can be in either colour or black and white. Anything larger than 8x12 needs to be scanned on our larger scanners and is subject to those prices.
Our Slide Scanning service is appropriate for 135mm and 126mm mounted slides only.
Frequently Asked QUESTIONS
A Canvas Wrap is an image printed directly onto poly-cotton Canvas and hand-stretched over a wooden frame. They don't require a frame, and come ready-to-hang in your favourite space.
We offer Canvas Wraps in two different depths: Gallery and Regular. These terms refer to how "deep" your canvas is; the distance from the wall and the face/front of your Canvas.
Whether you want a Gallery or Regular canvas wrap, you will need to choose between an Image or Colour Wrap.
The largest Canvas we can make is 52x84 inches! This size is not offered on our website, however if you're interested in printing a canvas this size simply order the largest size available online and write in the comments that you want the largest canvas available!
You will receive your canvas wrap within 10 business days of placing your order. If you're ordering just a print, please allow for 5-7 business days.
We understand that other businesses can offer Canvas products for more affordable prices. They can do this because the materials and products they use are not archival, meaning within a relatively short amount of time the image will fade or the canvas may warp or even separate from the frame due to humidity and harsh sunlight. This is all fine if you want fast, temporary artwork or if you change your artwork frequently.
Frequently Asked QUESTIONS
Our photo restorations start at $70+HST ($20 set-up fee + $50 minimum). This would be for the most basic of fixes.
Any restoration, no matter the damage, will take approximately 2-3 weeks to complete.
No, unfortunately we cannot restore your original photograph.
The most common restorations we do include:
All photo restorations are tedious and time-consuming, sometimes even requiring research to be done before the work can begin or while it's already in progress. Your original needs to be scanned, and if it can't be scanned (due to size or quality/texture/damage issues) we have to make a Camera Copy, which gets complicated when trying to capture each and every detail. Professional quality is our focus over anything else as we strive to provide the most natural and seamless work that we can, rather than fast work that can look cut-and-pasted.
Frequently Asked QUESTIONS
Yes! And you don't need to make an appointment - just pop in during our regular business hours, Monday through Saturday.
No. Just pop into either of our locations during regular business hours (if possible, 30 minutes before closing) and you’ll be able to walk out with your new passport pictures in ten minutes or less!
One set (includes 2 printed photos or digital file): $21.99 plus tax
Yes, we also offer:
Yes, if your child can sit up! We use a stool, so they must be able to sit up on their own with zero or very minimal help from Mom or Dad. You’ll be allowed to crouch close by for safety, but your pictures will be rejected by Passport Canada if they can see your hands holding your child.
From start to finish, you can be in and out of the store with your new passport pictures in less than 10 minutes! Please allow for an extra 10 minutes if you are having photos taken of your child.
Passport Canada requires you to have a neutral facial expression (eyes open and visible, looking straight at the camera with a closed mouth, no smiling or frowning).
Taking pictures of children can be difficult - but add strict Passport Canada rules, and it can be downright frustrating for parents!
Frequently Asked QUESTIONS
Here is a complete list of everything that we offer here at Atlantic Photo Supply:
Yes, we are open for reduced hours on Saturdays: 10am-3pm. Closed on Sunday.
Yes we do. We carry a variety of Celestron and Sky-Watcher telescopes, and even a beginner telescope for kids - the Celestron FirstScope telescope.
Items purchased from Atlantic Photo Supply may be returned within 14 days of purchase for a full refund. Items must be returned in the original packaging with all component pieces and in unused condition, free of visible marks, scratches or defects as received including the manufacturer's original packaging otherwise returns will be subject to a minimum restocking and/or repacking fee (10%).
No, we are not a photography studio. The only pictures we take are for Passports!
Yes, generally you'll experience longer turnaround times for your orders between September through December each year. Make sure you allow for these longer wait times when ordering your Christmas gifts!
No, we deal with photographic media only.
Shop with confidence
Thank you
for supporting small, Canadian businesses like ours!
Most orders are ready to ship within 24 hours, and even faster for in-store pick up!
We are a proud Canadian small business that has been printing your photographs for over 80 years. Located in Nova Scotia, we are the largest professional photo lab in Atlantic Canada!