Frequently   Asked   Questions

Yes! Bring in your C-41 (Colour): 135, 110, 126, 120/220mm and B&W: 135, 126, 120/220mm rolls for developing. We process all Colour film in-house, and B&W rolls are sent away as an out-lab service.

Our standard turnaround for C-41 (Colour) film is 10 Business Days.

B&W film takes approximately 20 Business Days as it is an out-lab service.

Yes we do. Check out our stock here!

We sure do. We carry a variety of Colour and B&W disposable cameras - make sure to return exposed rolls to us for developing, prints and/or scans!

Of course! Just print and fill out our Mail-In Film Developing form below.

If you have any questions regarding the form, just give us a call and we'll be happy to help. Please note that turnaround times will increase for mailed-in film.

Click on the button below to download the form.

Yes. We offer B&W Film Developing as an out-lab service.

Rolls are mailed out every Friday, and typical turnaround time for B&W rolls is 20 Business Days. Mail-in or drop off your film to either of our locations in Halifax and Dartmouth!

Colour (C-41) rolls we can develop are: 135mm, 110mm, 126mm, 120/220mm & APS.

B&W rolls we can develop are: 135mm, 126mm, 120/220mm.

Your best bet is to bring it in for one of our employees to check out!

It depends on a few things, such as how it was stored (is it water or heat damaged?) Usually we can develop most rolls that our customers find, but unfortunately in some instances we won't be able to process them.

Unfortunately no, we no longer offer slide film developing as an out-lab service.

If you have mounted slides or rolls/strips of E-6, we can still scan and/or print them!

The reason you did not receive as many scanned photos as you know you have taken is because we only scan or include frames from your rolls that have something showing/exposed.

For example: if your camera misfires or something goes wrong with the exposure, your image just looks black/blank once it's developed. When scanning, it shows up as a black image on our screen. Before skipping the scan, we lighten the frame to make sure nothing is there we may have missed (and obviously if something shows up we include that frame). If nothing shows up, we skip the scan.

If we were to include these scans, you'd see just a black or blank image.

At the end of the day, all decisions are up to you. You don’t have to adhere to any specific set of rules!

That being said…

Custom Framing is meant to serve the artwork, with a goal of making it the center of attention. Don’t change your artwork to fit a specific frame, your frame needs to fit the artwork. That is why you always start with a specific piece of art before beginning the custom framing process of first choosing a frame and mat, etc.

You may consider the style/design of the room in which the art will be displayed, but don’t let it control your choices. 

Remember, firstly, that the goal is to serve the artwork. You can definitely let environmental characteristics influence your colour choices, but overall compatibility with the art should still play a role in the choice of mat and frame.

1. As a general rule, the width of the mat and the frame moulding should be obviously different. For example, if the matting is 3" wide, the moulding should be 2" wide (or less) or 4" wide (or more).

2. Don’t be afraid of large mat borders. They create a visually pleasing space between the artwork and the frame, and tend to make your art look "important." Narrow mats can distract the eye with too many patterns of lines surrounding the artwork and tend to look skimpy on artwork larger than 8x10.

3. Prior to choosing a frame style and mat colour, assess the artwork and note the following: its dominant color value. Its overall temperature. Its style.

A color's value is where it falls on the white to black scale.  When it falls more toward white it's a tint; when it falls more toward black it's a shade; in between are tones. You will want to select mat and frame colors that share (but not necessarily match) the artwork's dominant colour value.

The overall temperature is the appearance of either warm (oranges, reds, yellows, browns, golds) or cool (violets, blues, greens, pinks) colors in the artwork. The art will probably have a mix of colors, but you will be looking for the temperature that seems to dominate. You will want to select mat and frame colors that share the artwork's dominant temperature.

Consider the style of the artwork. Is it Contemporary? Classical? Rustic? Modern? Does it give you bright, positive, upbeat feelings, or dark and brooding ones? Choosing a frame moulding that matches the style of the artwork is key to presenting your art effectively in a custom frame.

Regular glass:

• Reflective
• Doesn’t block UV rays
• Most cost-effective option

Museum glass:

• Non-reflective
• Blocks 99 percent of UV rays
• More expensive than Regular glass

No glass can protect 100 percent against UV rays. The best preventive measure is to also install a UV-filtering film on your windows. Even if only 1 percent of UV rays gets through, it can affect the artwork over time.

Mounting and Lamination adds a professional quality finish to your prints and more importantly, ‍it increases their longevity by providing significant stability and protection to your enlargements.

‍Prints that are mounted/laminated are not affected by heat, humidity and sunlight like prints that are not, and also will not warp or stick to frame glass over time.

Adding a hard backing material, like our Smooth Mount or Foamcore, increases the strength and rigidity of your print. In hot and humid environments a large, unmounted print will expand and contract over time, causing it to ripple, sag and stick to frame glass which permanently damages your photograph. Adding an acid-free mounting material substantially increases the lifetime of your print and prevents these negative events from occurring.

‍We recommend mounting prints 11x14" or larger that are going to be framed.

MOUNTING

SMOOTH MOUNT

‍This is our preferred choice for mounting material. Smooth Mount is very dense and stable yet thin (1/16"), making it the perfect option for most framing projects. 100% acid-free with a completely smooth surface, Smooth Mount is best suited for any photographic print you wish to frame or increase the lifetime of.

LAMINATION

LEATHER LAMINATE

‍The most popular laminate with both our consumer and professional clientele, this lamination has a subtle leather-like texture that adds dimension and texture, enhancing your print’s overall look and tactile feel. It will not alter the colour or sharpness of your original print and is the perfect compliment for any type of image.

Lamination protects against temperature fluctuations and humidity that can cause prints to stick to frame glass, while increasing the overall lifetime of your print.

A laminate is a clear, protective film that shields your print from damaging moisture, scratches, fingerprints and dirt; laminated prints can even be cleaned with a soft, damp cloth - ideal when framing without glass.

MOUNTING

Smooth Mount: for prints up to 46"x94"

Foamcore: for prints up to 34"x46"

LAMINATION

Leather: for prints up to 50"x94"

Pearl: for prints up to 36" wide

The Mounting and Laminating process adds an additional 2 Business Days to your print order, so you’re looking at anywhere from 3-5 Business Days total for adding Mounting and/or Lamination to your prints.

Fine Art Scanning and Reproduction is for anyone who produces original artwork that wishes to make digital or printed replicas for resale or archiving purposes.

Our talented technicians make a scanned or camera-captured copy of your original and replicate it as closely as possible in digital and/or print form. Using proofing and colour-matching techniques, we make sure any copies being made from the reproduction we produce are highly representative of your original artwork. All work is completed on site to ensure the security and safety of your original artwork!

Please note: we have no control over the printing practices at locations other than our own lab, so there is no guarantee if you choose to print elsewhere that the reproduction will still be representative of your original artwork.

Yes, absolutely. We offer two different ways to copy your art: a Fine Art Scan or Camera Copy.

Our Fine Art Scanning is ideal for original artwork (paintings, pastels, drawings, etc.) up to 16x24 in size. These originals must be flat, not glossy and not textured to be successfully scanned. 

Our Camera Copy service is ideal for artwork that is too large to scan (over 16x24), or art of any size that is textured, warped/unflat, or glossy (like oil paintings).

Fine Art Scanning

• Fine Art Scan (up to 12x18) - $30.00 + tax
• Fine Art Scan (up to 16x24) - $60.00 + tax

Fine Art Camera Copy

• Camera Copy (up to 12x18) - $50.00
• Camera Copy (12x18 and up) - $110.00

‍Prices do not include the cost of prints or USB.

We offer a Shoebox Scan service for scanning large numbers of photographs at once and a Slide Scanning service for scanning large numbers of slides.

All pricing is tiered by number of photos or slides to be scanned.

Shoebox Scanning (all prices plus tax):

Up to 50: $39.99

51-100: $60.00

300: $150.00

500*: $225.00

1000*: $399.99

Add $7.00 for a USB

*25% deposit required on orders of 500 or more.

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Slide Scanning (all prices plus tax):

10-50: $70.00

51-100: $1.20 each

101-500: $0.80 each

Over 501*: $0.60 each

Add $7.00 for a USB

*25% deposit required on orders of 500 or more.

Typical turnaround time is 2-3 weeks. This can increase or decrease, depending on the time of year and/or the amount of slides/prints in your order! If you need a more exact timeframe or are in a rush, just give us a call.

Our Shoebox Scanning service can handle print sizes ranging from 2.5x3.5" (wallet size) to 8x12", and can be in either colour or black and white. Anything larger than 8x12 needs to be scanned on our larger scanners and is subject to those prices.

Our Slide Scanning service is appropriate for 135mm and 126mm mounted slides only.

‍135mm slides might have a slight black edge showing, but typically the entire image fits edge-to-edge with little to no border. The 126mm slides are a bit different; because they're square, these scans are returned with a black edge on the left and right sides. This cannot be avoided as the camera we use to capture these scans has a 3:2 aspect ratio, and the 126mm slides have a 1:1 (square) aspect ratio.

A Canvas Wrap is an image printed directly onto poly-cotton Canvas and hand-stretched over a wooden frame. They don't require a frame, and come ready-to-hang in your favourite space.

You may choose to make just a Canvas Print, which goes through the same process as a Wrap - it's just not stretched over a frame. You can frame these prints traditionally (like a regular photograph), stretch them yourself, or simply display them as you like.

We use museum-grade, fine art poly-cotton canvas. Our Canvas Wraps are archival and certified OBA and acid-free, which makes them an entirely eco-friendly product. Every Canvas is hand-stretched and will not warp or fade over time. More importantly, your Canvas Wrap will never need to be replaced (unless you decide to change up your artwork, of course!). The wooden stretchers that we use are 100% Canadian made, cut and milled in Quebec and assembled in New Brunswick.

We offer Canvas Wraps in two different depths: Gallery and Regular. These terms refer to how "deep" your canvas is; the distance from the wall and the face/front of your Canvas.

A Regular Wrap uses a 3/4" stretcher bar, meaning the edges of your canvas are 3/4" wide/deep.

A Gallery Wrap uses a 1 3/4" stretcher bar, meaning the edges of your canvas are almost 2" wide/deep.

Whether you want a Gallery or Regular canvas wrap, you will need to choose between an Image or Colour Wrap.

Image Wrap: when the edges of the picture wrap around the sides of the canvas. This canvas style works best with pictures that have a lot of "wiggle room" or a lot of space surrounding all sides of the subject matter.

Colour Wrap: when the edge is either Black, White, or a colour of your choosing. This is a popular choice for pictures that have subject matter that extends to (or close to) the edges of the image, when no part of the image can be "lost" around the edges of the canvas.

Our photo restorations start at $70+HST ($20 set-up fee + $50 minimum). This would be for the most basic of fixes.

To receive a free quote for your restoration we must see your original in person, in order to properly assess the extent of damage and estimate the amount of time needed to complete your requested fixes.

Any restoration, no matter the damage, will take approximately 2-3 weeks to complete.

No, unfortunately we cannot restore your original photograph.

We make a digital scan of your original (or in some cases, a Camera Copy) and complete the restoration from this copy. Your original is returned to you as we received it, and a perfectly restored final version will be delivered to you via print and/or USB, whatever your preference.

The most common restorations we do include:

• When possible, we restore images to their original colour (in more difficult cases, your photograph will need to be colourized)
• Turn colour images to Black & White/Sepia
• Colourize Black & White/Sepia photographs
• Clean up tears, scratches, cracks, water damage and dust
• Restore density and contrast to photographs that have faded over time
• Replace or fix backgrounds; add or remove people, objects and text
• Restore faces, hands and features (generally some of our most costly work, as we may need to work from multiple photographs)

All photo restorations are tedious and time-consuming, sometimes even requiring research to be done before the work can begin or while it's already in progress. Your original needs to be scanned, and if it can't be scanned (due to size or quality/texture/damage issues) we have to make a Camera Copy, which gets complicated when trying to capture each and every detail. Professional quality is our focus over anything else as we strive to provide the most natural and seamless work that we can, rather than fast work that can look cut-and-pasted.

If budget is an issue, we will certainly recommend our most cost-effective fixes (not necessarily the 'best' or most in-depth options) so that you can still be happy with the restoration, without worry about cost.

Yes! And you don't need to make an appointment - just pop in during our regular business hours,  Monday through Saturday.

No. Just pop into either of our locations during regular business hours (if possible, 30 minutes before closing) and you’ll be able to walk out with your new passport pictures in ten minutes or less!

One set (includes 2 printed photos or digital file): $21.99 plus tax‍

One set (includes 2 printed photos) and a digital copy: $32.99 plus tax

All additional sets (printed or digital): $11.00 plus tax

Yes, we also offer:

‍

Canadian & US Visa, Canadian Immigration, Canadian Permanent Resident, Canadian Citizenship, Canadian Gun Registration (Firearm License), Visa Photos for any Country (please bring in sizing information for any non-Canadian Visa and Passport to verify in case of any regulation changes).

We also take ID Photos for exams and licensing boards.

Yes, if your child can sit up!  We use a stool, so they must be able to sit up on their own with zero or very minimal help from Mom or Dad. You’ll be allowed to crouch close by for safety, but your pictures will be rejected by Passport Canada if they can see your hands holding your child.

From start to finish, you can be in and out of the store with your new passport pictures in less than 10 minutes! Please allow for an extra 10 minutes if you are having photos taken of your child.

Passport Canada requires you to have a neutral facial expression (eyes open and visible, looking straight at the camera with a closed mouth, no smiling or frowning).

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As for what you can wear...

Glasses are acceptable, however your eyes must be clearly visible with ZERO glare on the lenses. We recommend removing your glasses for your passport pictures whenever possible.

Your hair can be up or down. Just ensure your hair is off your face, so that your entire face/facial features are visible.

Hats and head coverings that are worn daily for religious beliefs or medical reasons are accepted, though the head covering must not create any shadows on your face.

You may sit in a wheelchair as long as a white blanket is placed behind your head.

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For infant/toddler passport pictures...

They must be able to sit up (our rule at Atlantic Photo Supply)

They must sit square to the camera (no body or head tilting)

Their facial expression must be neutral (no smiles or frowning), with their mouth closed.

The pictures must not show your hands or your child's hands. You are allowed to crouch behind your child and put your hand on their back, underneath their clothing, for support.

Taking pictures of children can be difficult - but add strict Passport Canada rules, and it can be downright frustrating for parents! 

We have seen that it can help to:

Expect it to take a bit longer to get an acceptable passport photo of your child.

Whenever possible, have two people present that the child is comfortable with. One person can stand near the photographer to get the child's attention, and the other can 'hold' the child in position.

Sometimes a favourite toy can be helpful for getting the child's attention (one person can hold the toy near the camera during the photo shoot)

For older infants and toddlers, feeding them small snacks while we take their pictures can be helpful to ensure we get a picture with their mouth closed.

We recommend that you dress your child in dark-ish clothes (avoid white). Hair must be out of their face, to ensure we can capture their entire face/facial features.

Here is a complete list of everything that we offer here at Atlantic Photo Supply:

PRODUCTS

Photo Prints: on Lustre and Metallic paper

Canvas Prints & Wraps

Photo Gifts: Calendars, Greeting Cards, Photo Books, Mugs, T-Shirts, Mouse Pads, Keychains, Luggage Tags, Puzzles, Ornaments, Jewelry, Coasters, Water Bottles, License Plates, Masks, Tote Bags

Art Decals

Framed Fine Art Prints 

Framed Lustre Prints

Collage & Poster Prints

Fine Art Prints: Smooth Matte & William Turner Fine Art Giclée

Plaque Mounts

‍‍‍

SERVICES

Photo Restorations

Fine Art Copy & Reproduction

Econo and High Resolution Scanning

Copies and Enlargements

Slide Scanning

‍Shoebox Scanning

Custom Framing

Passport Photos‍

Film Developing, Scanning & Printing‍

Mounting and Lamination‍

Telescopes, Spotting Scopes & Binoculars‍

Cameras and Gear (Tripods, Fuji Instax, Cameras, Lenses)

Frames & Miscellaneous Photo products (albums, etc.)

Yes, we are open for reduced hours on Saturdays: 10am-3pm. Closed on Sunday.

Yes we do. We carry a variety of Celestron and Sky-Watcher telescopes, and even a beginner telescope for kids - the Celestron FirstScope telescope.

We also carry a selection of binoculars made by Celestron and Nikon, as well as Celestron spotting scopes and sporting/field scopes.

For more details, check this out.

Items purchased from Atlantic Photo Supply may be returned within 14 days of purchase for a full refund. Items must be returned in the original packaging with all component pieces and in unused condition, free of visible marks, scratches or defects as received including the manufacturer's original packaging otherwise returns will be subject to a minimum restocking and/or repacking fee (10%).

No refund or exchange of the following items will be accepted:

• Special Orders
• Gift Cards
• Clearance Items
• Open Memory Cards
• Re-furbished stock
• Printers in which ink or ribbon has been installed
• Sensitized Goods like film, paper, chemistry, batteries, ink cartridges and drones.

Shipping, freight and insurance are not refundable except in the case of an error by Atlantic Photo Supply.

No, we are not a photography studio. The only pictures we take are for Passports!

Yes, generally you'll experience longer turnaround times for your orders between September through December each year. Make sure you allow for these longer wait times when ordering your Christmas gifts!

No, we deal with photographic media only.