FREQUENTLY ASKED QUESTIONS
What kind of surfaces do you print on?
We print on Fuji Crystal Archive Luster paper. We also offer prints on metallic, fine art watercolour, canvas and canvas paper.
Do you offer custom framing?
Yes! Custom Framing is offered through our Dresden location.
Can I send my files through email?
Sorry...we cannot accept files through email.
Do you do any corrections to my files?
No...files are printed as sent. There is an option for you to make some colour or density corrections within the software, and please check the shown samples on check-out to make sure you’re satisfied with any crops you’ve chosen.
When will my prints be ready?
Luster Prints: 24 and 48 hours during regular business hours.
If you have chosen mounting and lamination for your prints, please expect an additional 2-3 business days.
Metallic Prints: Produced every Tuesday ONLY. Files MUST be submitted by 9:00 a.m. Tuesday mornings.
Fine Art Watercolour: Allow 2-3 business days.
Stretched Canvas or Framed Canvas Paper Prints: Allow 10 business days for completion.
There are times when high volumes will change the above targets.
If you are in need of a Rush, we do offer a rush service with a 50% surcharge. Feel free to contact us.
For store hours of operation and contact info click HERE.
How will I know when my prints are ready?
The lab will send you an email notification when your order is complete.
What if the sizes I am looking for are not on the list?
If you need a custom size we can accommodate you. Contact us at Photolab@atlanticphotosupply.com and we will add the size for you.
Will the prints look like my monitor?
If you have not printed with us before, there may be a difference. If you are going to be ordering a large number of prints, try sending a couple of prints through first. If you see any major differences or issues, you can email Allen@atlanticphotosupply.com. Our lab procedures and machines are balanced to international standards and we will do our utmost to help you calibrate to our system.
What colour space do I use to have files printed?
Our system is set up for jpeg files in srgb or Adobe 98…never send files in CMYK or grayscale!
Can you ship my order to me?
Yes, we will ship anywhere on earth possible!